So once upon a time, I joined a gym, it's Lucille Roberts, in case y'all are in PA, NJ, or NY and are familiar with it. Anyway, I've been trying and trying to cancel my membership because of changed residence, but I can't get a utility bill or a bank statement with my address on it.
See, I live in the rain forest, and Costa Rican addresses are a little weird (our current one is 400 meters north of the Catholic church in Vara Blanca). No one - I repeat, NO ONE delivers mail up here. It just doesn't happen. You go to the supermarket to check your light bill and you pay it there because you better believe you will NOT be getting a utility bill at your house. In the city, you will, but up here on the mountain? No way.
So I try to explain this to both "customer service" agents over the phone (while using a VOIP service, because, you know, no phone) and they are just baffled that there could possibly be a place without mail. They're sure I'm lying. Except I'm not, and seriously, do they think the entire world is like NYC? Because it's not.
Right, so now my only option is to pay a $50 cancellation fee which just annoys the crap out of me because if I'd moved three states away instead of six COUNTRIES away, I wouldn't have to pay that crap fine. And I'm not quite ready to give them that money especially because it's money we don't really have anymore.
I told them I'd be sure to let everyone I know know about this (hello, everyone I know). And now I'm asking for advice I guess, because usually I'm really great about dealing with customer service but this woman - whose response to my disappointment with their service was "Well, I have nothing to do with your disappointment. You're the one that moved." - made me SO ANGRY that I don't know how to handle it.
I tried to offer alternate documentation - a CR drivers license, scanned shots of my passport, a letter from my employer - but they weren't taking it. Am I being unreasonable or should I stick to my guns and fight this?