Remember this post about Lucille Roberts and their seriously messed up way of dealing with my move and how they don't want to let me cancel my gym membership?
Yeah, so after a long conversation with my wonderful bank (USAA), we figured that I could send them my bank statement, the USPS change of address form, and a letter explaining my move and my interaction with customer service (the supervisor, no less!). So I scanned all the documents, sent them to my parents, and had them fax it all in because, you know, international charges for faxes are ridiculous.
And then I noticed that they charged me for another month. And then I got an email saying they'd received "insufficient proof" of my move even though I had obviously provided two of the documents that they listed.
Add to this that the only place I can get internet right now is in the parking lot of a restaurant, we're in the middle of moving into more permanent housing (hopefully), and we've got a group of grad students visiting from the States, and it's enough to make my head want to explode.
So, I guess that means it's time for the next step, which is sending it to the disputes department of my bank (which is all that is good and wonderful in the world of banking).
So we'll see what happens now....
